Shipping policy

We want your order to arrive as smoothly as possible. This policy explains how and when your order ships. Molieri is a brand operated by Gardashov LLC.

Where we ship

Molieri delivers throughout the United Kingdom, including Northern Ireland, the Scottish Highlands and Islands, and the Isle of Man. If you are outside the UK, email support@molieri.com and we will do our best to help.

Order processing

Orders are processed within 1–3 business days (Monday to Friday, excluding weekends and UK public holidays). Orders placed after 12:00 pm, at a weekend or on a bank holiday begin processing the next working day.

During new launches, sales and peak periods processing may take a little longer — we will always let you know if your order is delayed.

Estimated delivery times

Once your order has been processed and handed to the carrier, estimated delivery to the United Kingdom is 7–15 business days.

Combined with processing, please allow roughly 8–18 business days from order to doorstep. These are estimates, not guarantees. Weather and carrier volumes can both affect transit times.

Under the Consumer Contracts Regulations 2013 we will in any event deliver within 30 days of the day the contract is made unless we have agreed otherwise with you. If we miss that deadline you may treat the contract as at an end and receive a full refund.

Delivery cost

Standard delivery is free on every order — no minimum spend, no code needed. Prices on the site are shown in pounds sterling (GBP).

Prices and tax

The price shown on the site is the final price. All prices are in pounds sterling (GBP) and include all applicable taxes.

There is nothing further to pay on delivery. The amount shown at checkout is the only amount you pay. We add no charges on delivery, and the carrier will not collect anything from you.

In the unlikely event that any import charge is raised on a parcel, we will cover it. Send us the paperwork at support@molieri.com and we will refund you.

Your statutory 14-day right to cancel is unaffected — see our returns policy.

Order tracking

We email a tracking number within 1–3 business days of your order being processed. If it has not arrived, please check your spam folder and then contact us and we will find it for you.

Address accuracy

Please double-check your address and postcode at checkout. We are not responsible for orders delayed, returned or lost because of an incorrect or incomplete address. If a parcel comes back to us as undeliverable we will contact you to arrange redelivery.

Lost, stolen or damaged parcels

If tracking shows your parcel as delivered but you cannot find it, please check with neighbours and any safe place first, then contact us within 7 days so we can help.

If your order arrives damaged, email support@molieri.com within 48 hours with your order number and a photograph. These timescales help us raise a claim with the carrier promptly and do not limit your rights under the Consumer Rights Act 2015. Risk in the goods passes to you only when you take physical possession of them (section 29).

Contact

Molieri, a brand operated by Gardashov LLC
25 SE 2nd Ave Ste 550 #996, Miami, FL 33131, United States
Phone: +1-918-238-6553 · Email: support@molieri.com

Customer Support Hours (GMT/BST)
Monday – Friday: 9:00 am – 6:00 pm · Saturday: 10:00 am – 4:00 pm · Sunday: Closed